Refund Policy

Last updated: 20 July 2026

We want you to love Croco IPTV. Every plan is backed by a 7-day money-back guarantee.

1. The 7-day guarantee

If you're not satisfied within 7 days of your purchase, contact us and we'll work to fix the issue. If we can't resolve it, we'll issue a refund of your subscription payment.

2. How to request a refund

Message us on Telegram (@zorkai) with the email you used at checkout and a short description of the problem. Our support team will respond as quickly as possible, 24/7.

3. Conditions

The request must be made within 7 days of purchase.
We may first ask to troubleshoot common issues (such as device setup or internet connection), since most problems are fixed in minutes.
Refunds are issued to the original payment method where possible. For crypto payments, refunds are sent to a wallet you provide.
We reserve the right to decline refunds in cases of clear abuse of the guarantee or violation of our Terms of Service.

4. Free trial

Not ready to commit? Ask us for a free 24-hour test line before you buy — the best way to make sure everything works perfectly on your device.

5. Contact

Questions about refunds? Reach us on Telegram (@zorkai).